Privacy Policy
This policy explains what personal information Neurow, Inc. ("Neurow," "we," "us") collects, how we use and share it, and the choices you have. It covers the Neurow website (neurow.io), the Neurow app on the web, phone and desktop, and our related services (together, "Neurow").
1. Information we collect
Information you give us
- Account and contact information, such as your name, email address and sign-in details, including when you join our waitlist or contact us.
- What you share with Neurow, such as your messages and conversations, goals, plans, tasks, notes, reflections, and voice messages (which we convert to text), and anything you import.
- Information about other people that you share, such as names and what you tell Neurow about them, and the guests on your calendar events.
- Payment information. If you pay for Neurow, our payment processor collects your payment details. We receive payment-related information from it, such as your name, email address, billing details, and the amount and status of a payment.
Information from services you connect
- Your calendar, if you sign in with Google or connect a calendar. Section 7 explains how we handle Google user data.
- Other services you connect. We receive the information you allow the service to share with us, and use it as this policy describes.
Information collected automatically
- Usage and device information, such as the features and screens you use, actions in the app, timing, app version, device and browser type, IP address, and error reports. Where enabled, this includes recordings of how you move through the app's screens, with what you type hidden.
- Cookies and similar technologies (such as local storage), which keep you signed in, remember your settings and help us understand how Neurow is used.
Information Neurow creates
- Replies, summaries, plans, memories, and observations and patterns that Neurow draws from what you share.
2. Health and wellbeing information
What you share with Neurow may include information about your physical or mental health, emotional wellbeing, habits and similar topics, and Neurow may draw inferences about them from what you share. We collect this from you and from services you connect. We use it to provide, maintain and improve Neurow for you, to keep Neurow safe and secure, and to comply with the law. We share it only as described in Section 4. You can ask to access or delete it as described in Section 6.
3. How we use information
We use personal information to:
- provide, personalize and maintain Neurow, including generating replies and keeping your memory and history;
- send you messages about Neurow, such as reminders, check-ins and account notices;
- respond to signs of crisis and point you to help;
- protect the safety and security of Neurow and our users, and prevent fraud and abuse;
- understand how Neurow is used and improve it;
- comply with the law and enforce our terms; and
- carry out a business transfer described in Section 5.
Neurow does not train AI models on your data.
We may create information that is de-identified or aggregated so that it does not identify you, and use it for any lawful purpose, including improving Neurow. Google user data, and anything derived from it, is used only as Section 7 describes.
4. How we share information
We share personal information with:
- Service providers that work for us, such as hosting, database, storage and backup providers; the AI model providers that power Neurow's features, such as generating replies, transcribing voice and building your memory; analytics and error-monitoring providers; email and notification providers; payment processors; and support tools.
- Services you connect or ask us to share with.
- Professional advisers, such as lawyers and accountants, where needed.
- Others, where the law requires it or where needed to protect the rights, safety or property of Neurow, our users or others, or to enforce our terms.
- A successor in a business transfer (Section 5).
Some providers we use, such as for loading fonts, signing in with Google or processing payments, may collect information about your device and activity under their own privacy policies. Neurow does not track you across other companies' websites.
5. If Neurow changes hands
If Neurow merges with another company, is acquired, or sells all or part of its business, including in a bankruptcy, your personal information, including any waitlist email address, may be transferred to the company that continues the business. Before any transfer, that company must agree in writing to honor this policy for the information it receives, and it will not use your information in a materially different way unless you agree first. Data from your Google account, and anything derived from it, is transferred only if you agree before it is; otherwise it is deleted and our access to your Google account is revoked. An email address that has unsubscribed from our emails is transferred only so the new company can keep honoring that choice. If you joined Neurow or our waitlist before October 5, 2026 and have not since agreed to a later version of this policy, your information moves only together with the business that provides Neurow, and only to a company that has agreed in writing to keep the promises in the version you were given. If no one will continue to provide Neurow to you, your information is deleted, not transferred.
We may also share information, under confidentiality, with a prospective buyer or investor to evaluate such a transaction. We do not share Google user data, or anything derived from it, this way.
6. Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to get a copy of it, or to object to or limit some uses. To make a request, email hello@neurow.io. You can also delete your account in the app. We may need to verify your identity before acting on a request.
7. Google user data (Google Calendar)
If you sign in with Google or connect your Google Calendar, Neurow accesses your Google Calendar through Google's official APIs.
- What we access and store. When you sign in with Google, we receive your Google name, email address and profile picture. For each event on the calendars you connect: its title, start and end time, description, location, organizer, creator, guest list (including other people's names and email addresses), video-call details, attachment details, event link, recurrence and status. We store these events in our database. Neurow can also add, change or remove events on your calendar, and decline invitations for you, as part of its features, for example when you ask it to plan your day.
- How we use it. Only to provide Neurow's features to you, such as planning your day, briefings, and coaching that takes your schedule into account. To answer you, we send the calendar details a reply needs, such as event titles, times, descriptions and locations, to the AI model provider that generates Neurow's replies. Calendar details that come up in your conversations may be kept in your Neurow history and memory, like the rest of your conversations.
- Who receives it. Only the service providers that host, store, back up and run Neurow for you, including the AI model providers that power its features, and only to provide those features; services you connect or ask us to share with; a successor in a business transfer, with your prior agreement (Section 5); and others where needed for security or to comply with the law. We do not sell Google user data, and we do not use or transfer it for advertising, to data brokers or information resellers, or to decide creditworthiness or lending.
- No AI training. We do not use or transfer Google user data, or anything derived from it, to develop, improve or train generalized or non-personalized AI or machine-learning models.
- People at Neurow do not read your calendar data unless you ask us to (for example, for support), it is needed for security (such as investigating abuse or a bug), the law requires it, or it has been aggregated and anonymized for our internal operations.
- Keeping and deleting it. We keep the calendar data we have stored, including events you later cancel or delete in Google Calendar, until you delete your Neurow account or ask us to delete it at hello@neurow.io. Disconnecting your calendar in Neurow, or removing Neurow's access in your Google Account settings, stops Neurow from reading your calendar until you connect it again (signing in with Google again reconnects it); it does not by itself delete calendar data we have already stored. When you delete your account, we delete your stored calendar data with it, as described in Section 8.
- Protection. Your Google sign-in tokens are kept in encrypted storage, and we protect calendar data as described in Section 9.
- Other calendars. If you connect another calendar, such as Apple iCloud, we handle its data the same way.
Neurow's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
8. How long we keep information
We keep personal information for as long as your account is active and as needed to provide Neurow, keep it secure, comply with the law, resolve disputes and enforce our agreements. When you delete your account, we delete it and begin removing the personal data connected to it from our main database and memory services. Some information may remain after that, for example in backups until they age out, with service providers that keep data under their own terms, or in limited records kept where security or the law requires.
9. Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encryption in transit and encryption of our main database and backups. No method of storing or sending information is completely secure.
10. Children
Neurow is for adults 18 and older and is not directed to children. If we learn that someone under 18 is using Neurow, we may close their account and delete their information. If we learn that we have collected personal information from a child under 13, we will delete it.
11. Where information is processed
Neurow is based in the United States. We and our service providers process information in the United States and may process it in other countries. If you use Neurow from outside the United States, your information will be transferred to the United States.
12. If you are not a Neurow user
If you are not a Neurow user and believe we hold information about you, for example because someone mentioned you or invited you to an event, contact us at hello@neurow.io.
13. Changes to this policy
We may change this policy at any time. When we do, we will post the updated version on this page and change the "Last updated" date above. Changes take effect when posted, except where the law requires your agreement first.
14. Contact
Neurow, Inc., a Delaware corporation
Austin, Texas, United States
hello@neurow.io